Dan Saffer - Attention Awareness for Interaction Designers 2009 from Interaction Design Association on Vimeo.
Tuesday, July 14, 2009
Thursday, July 9, 2009
Wednesday, July 8, 2009
Sunday, July 5, 2009
Service Design Course MCI Innsbruck
I am a guest lecturer on service design at the Management Centre Innsbruck in Austria. A few weeks ago I worked with students on a case concerning the customer experiences and services provided by the AlpenZoo. I think they did a great job. Specially since this was their first encounter with service design tools and methods. I thought I'd show some of their presentations:
Zoomotion - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria
View more presentations from MarcStickdorn.
SinnSation - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria
View more documents from MarcStickdorn.
Faminal - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria
View more presentations from MarcStickdorn.
IZoo - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austriaion
View more presentations from MarcStickdorn.
Edutainment - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria
View more presentations from MarcStickdorn.
Monday, June 29, 2009
Friday, June 26, 2009
New Book On Service Design
I participated in writing a book on service design called "Designing Services with Innovative Methods". This book presents the emerging and increasingly important field of service design.
You can now order the book...
You can now order the book...
Thursday, June 25, 2009
Wednesday, June 24, 2009
Lift france 09
Liftfrance09: John Thackara from Lift Conference on Vimeo.
Lift France 09: Gunter Pauli: Changing the Planet from Lift Conference on Vimeo.
Lift France 09: Dennis Pamlin: Changing the Planet from Lift Conference on Vimeo.
Lift with Fing 09: Timo Arnall: "Making Things Visible" from Lift Conference on Vimeo.
Thanks to Putting People FirstTuesday, June 23, 2009
WENOVSKI design thinkers network
A few weeks ago I started WENOVSKI a design thinkers network. This network will function as a platform to design thinkers from whatever discipline, to connect, share and find ways to work together. There are 144 members to date.
One interesting development on WENOVSKI is the forming of groups based on nationality and/or language. France, Australia, Dutch, German speaking, Spanish speaking. But the other groups are no less interesting: AIGA (the professional association for design), Design Thinking Education, project group Inner-city Education and Social Designers.
I'm very exited by all these activities.
Connect with me on WENOVSKI
One interesting development on WENOVSKI is the forming of groups based on nationality and/or language. France, Australia, Dutch, German speaking, Spanish speaking. But the other groups are no less interesting: AIGA (the professional association for design), Design Thinking Education, project group Inner-city Education and Social Designers.
I'm very exited by all these activities.
Connect with me on WENOVSKI
Tuesday, June 16, 2009
Thursday, June 11, 2009
Monday, June 8, 2009
Why the Failure of Systems Thinking Should Inform the Future of Design Thinking
Article by Fred Collopy:
"You never learn by doing something right ‘cause you already know how to do it. You only learn from making mistakes and correcting them."
Russell Ackoff
"Design and "design thinking" is gaining recognition as an important integrative concept in management practice and education. But it will fail to have a lasting impact, unless we learn from the mistakes of earlier, related ideas. For instance, "system thinking", which shares many of the conceptual foundations of "design thinking", promised to be a powerful guide to management practice, but it has never achieved the success its proponents hoped for. If systems thinking had been successful in gaining a foothold in management education over the last half of the 20th century, there would be no manage by designing movement, or calls for integrative or design thinking."
read the article...
"You never learn by doing something right ‘cause you already know how to do it. You only learn from making mistakes and correcting them."
Russell Ackoff
"Design and "design thinking" is gaining recognition as an important integrative concept in management practice and education. But it will fail to have a lasting impact, unless we learn from the mistakes of earlier, related ideas. For instance, "system thinking", which shares many of the conceptual foundations of "design thinking", promised to be a powerful guide to management practice, but it has never achieved the success its proponents hoped for. If systems thinking had been successful in gaining a foothold in management education over the last half of the 20th century, there would be no manage by designing movement, or calls for integrative or design thinking."
read the article...
Tuesday, June 2, 2009
Monday, June 1, 2009
Service Design Research
A new website on Service Design research "SDR"
"What is the Service Design Research initiative?
It aims to collectively build an understanding and foster a dialogue on where ideas and concepts of Service Design have come from, how these evolved over the last two decades as well as report and review current research and service design practices. The motivation is to consolidate existing knowledge and to support the growth of a research community that engages in meaningful research relevant to the challenges design is dealing with today and in the future."
"What is the Service Design Research initiative?
It aims to collectively build an understanding and foster a dialogue on where ideas and concepts of Service Design have come from, how these evolved over the last two decades as well as report and review current research and service design practices. The motivation is to consolidate existing knowledge and to support the growth of a research community that engages in meaningful research relevant to the challenges design is dealing with today and in the future."
Friday, May 29, 2009
creative company conference 2009 report
"The Creative Company Conference is an event that has the potential to become one of the leading gatherings of creative minds in Europe, if it will have the courage to harness the energy and creativity of its attendees."
Read the report by Eric Roscam Abbing at Brand Driven Innovation
Thursday, May 28, 2009
Tuesday, May 19, 2009
Monday, May 18, 2009
Course on Service design at the Management Center Innsbruck
Last week I gave a lecture and a workshop to students at the Management Center Innsbruck. The university is beautifully situated in the heart of Tirol, and the part were I gave my lecture had a grand view on the white peaks of the Alps. Besides this great scenery the people were extremely nice and welcoming. Needless to say I had a great time. And I'm looking forward to my next lecture.
I liked working with the students. They were noisy but attentive, just the way they should be. After my lecture we practised in brainstorming and lateral thinking and started working on their case study (the Alpen Zoo).
Below you'll find the first (and somewhat philosophical) part of my lecture. After this we discussed the realities and challenges of service design projects and I explained some service design methods.
I liked working with the students. They were noisy but attentive, just the way they should be. After my lecture we practised in brainstorming and lateral thinking and started working on their case study (the Alpen Zoo).
Below you'll find the first (and somewhat philosophical) part of my lecture. After this we discussed the realities and challenges of service design projects and I explained some service design methods.
Thursday, May 7, 2009
MIT Wins The Buckminster Fuller Challenge
The 2009 Winner: Sustainable Personal Mobility and Mobility-on-Demand Systems
"Mobility-on-Demand systems utilize fleets of shared-use lightweight electric vehicles placed at automatic charging racks throughout a city. The CityCar and RoboScooter, both folding vehicles, along with the Green-Wheel Bicycle, minimize parking space and can be picked-up and dropped-off at any rack. Mobility-on-Demand systems maximize mobility and dramatically reduce congestion and pollution through energy and land-use efficiency.
More info...
"Mobility-on-Demand systems utilize fleets of shared-use lightweight electric vehicles placed at automatic charging racks throughout a city. The CityCar and RoboScooter, both folding vehicles, along with the Green-Wheel Bicycle, minimize parking space and can be picked-up and dropped-off at any rack. Mobility-on-Demand systems maximize mobility and dramatically reduce congestion and pollution through energy and land-use efficiency.
More info...
Wednesday, May 6, 2009
The role of customer service in a downturn
Tim Hill (FutureBrand) with a statement about the role of customer service in a downturn.
Apps For Democracy
DC wants to hear citizens’ ideas about problems that could be solved through technology, as well as their ideas about the perfect system to receive feedback and service requests.
More on Apps For Democracy
Apps For Democracy Community Edition from Peter Corbett on Vimeo.
More on Apps For Democracy
Short Film From Thinkpublic
Thinkpublic created this short film about what they do and how they do it.
thinkpublic: social innovation and design from thinkpublic on Vimeo.
Tuesday, April 28, 2009
Literature on Design Thinking
Michaeldila started a search via Twitter for literature on design thinking and ended up with an impressive and still growing list.
Check it out!!!!!!
Check it out!!!!!!
Monday, April 27, 2009
Friday, April 24, 2009
Monday, April 20, 2009
Service Stories #15
Girl forever traumatized by bad service experience at McDonalds. "A burger with no burger? That's just ridiculous". I love the language.
Saturday, April 11, 2009
DesignThinkers on Sustainable Design
Last week I gave a presentation in Finland for student (and teachers) of the Savonia University of Applied Sciences. Subject: Sustainable Design.
I first and foremost wanted to inspire them and give them a lot to think about. And I played a few mind-games.
But the most important point I tried to make is a fairly simple one:
We, humans, are not that special. And we are not in control as much as we would like to make ourselves believe. 'Man made' and 'natural' are often used as if they are opposites. But every new scientific discovery on this subject shows us again and again that we are an almost indistinguishable part of everything around us. We are nature. Acknowledging this is an important step in the discovery of who we are, what we are, where we are, and how we can build a future without destroying our home.
Take a look at the presentation below.
There was an alternative reason for me to be in Finland. I am part (and co-founder) of the Social Design Taskforce and we are working on a project for Greenpeace. A group of students from the Savonia University is helping us with research and prototyping. I'll soon tell you more about this very exiting project and the Social Design Taskforce.
I first and foremost wanted to inspire them and give them a lot to think about. And I played a few mind-games.
But the most important point I tried to make is a fairly simple one:
We, humans, are not that special. And we are not in control as much as we would like to make ourselves believe. 'Man made' and 'natural' are often used as if they are opposites. But every new scientific discovery on this subject shows us again and again that we are an almost indistinguishable part of everything around us. We are nature. Acknowledging this is an important step in the discovery of who we are, what we are, where we are, and how we can build a future without destroying our home.
Take a look at the presentation below.
There was an alternative reason for me to be in Finland. I am part (and co-founder) of the Social Design Taskforce and we are working on a project for Greenpeace. A group of students from the Savonia University is helping us with research and prototyping. I'll soon tell you more about this very exiting project and the Social Design Taskforce.
Wednesday, April 8, 2009
Emily Pilloton & Project H
"Project H Design is a charitable organization that supports, inspires, and delivers life-improving humanitarian product design solutions. It champions industrial design as a tool to address social issues, a vehicle for global life improvement, and a catalyst for individual and community empowerment and it encourages the reorientation of the design industry towards a more socially-impactful and humanitarian entity through a variety of Initiatives that include design thinking, production and distribution, funding, design academics, and local chapter projects. The "H" in Project H stands for Humanity, Habitats, Health, and Happiness."
More info....
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