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    Arne van Oosterom's Posts - WENOVSKI design thinkers network

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    Sunday, July 5, 2009

    Service Design Course MCI Innsbruck

    I am a guest lecturer on service design at the Management Centre Innsbruck in Austria. A few weeks ago I worked with students on a case concerning the customer experiences and services provided by the AlpenZoo. I think they did a great job. Specially since this was their first encounter with service design tools and methods. I thought I'd show some of their presentations:

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