Girl forever traumatized by bad service experience at McDonalds. "A burger with no burger? That's just ridiculous". I love the language.
Showing posts with label Service Stories. Show all posts
Showing posts with label Service Stories. Show all posts
Monday, April 20, 2009
Wednesday, January 21, 2009
Tuesday, January 13, 2009
Tuesday, January 6, 2009
Tuesday, December 16, 2008
Service Stories #11
I'm collecting these testimonials because they are of interest to me as a service designer. Besides that they are a powerful sign that the world is changing. Organizations and companies need to realize that they are becoming ever more transparent and vulnerable. If they like it or not. So it's time to pay attention.
Friday, December 12, 2008
Thursday, December 4, 2008
Service Stories #9
I am collecting these testimonies (service stories) from end-users because they are great research material and help us gain more insight. Beside that these videos illustrate the changing world companies and governments are facing.
Monday, October 6, 2008
Friday, October 3, 2008
Service Stories #7
I am collecting these testimonies (service stories) from end-users because they are great research material and help me gain more insight. Beside that these videos illustrate the changing world companies and governments are facing.
Bad Experience with Sprint Wireless
Bad Experience with Sprint Wireless
Wednesday, July 9, 2008
Sunday, July 6, 2008
Saturday, June 21, 2008
Service Stories #2
This clip about bad customer service by Speedo Australia shows (ones again) companies should wake up to a changing world, an increasingly transparent world.
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