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    Arne van Oosterom's Posts - WENOVSKI design thinkers network

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    Tuesday, December 16, 2008

    Service Stories #11

    I'm collecting these testimonials because they are of interest to me as a service designer. Besides that they are a powerful sign that the world is changing. Organizations and companies need to realize that they are becoming ever more transparent and vulnerable. If they like it or not. So it's time to pay attention.

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