Good design is good for the UK

The Design Counsel (UK) has published the Good Design Plan. "Design can drive a competitive economy, create a more sustainable society and make our everyday lives better. But only if it’s used well."

Download The Good Design Plan



Via Kate Andrews

Case Study: Improving Patient Care

Recently I participated in a case study held by the Irish Times. This is the case...

And here you can read what Ben Reason (live|work), Keith Finglas (Innovation Delivery Limited) and I had to say about improving patient care. The experts' advise...

Service Stories part 6

Service delivery solutions

Grant Lenahan (Telcordia) about how advertisement becomes information.

Thinking like a designer

I just read an interesting article in Harvard Business Review by IDEO’s Tim Brown on Design Thinking.

"I believe that design thinking has much to offer a business world in which most management ideas and best practices are freely available to be copied and exploited. Leaders now look to innovation as a principal source of differentiation and competitive advantage; they would do well to incorporate design thinking into all phases of the process."
Read it here...

Via Buena Vista

The first sdn Insider

And there it is the first issue of 'sdn Insider'. The newsletter published by the Service Design Network.

Read it here...

Service Stories #5

Service Stories #4

Service Stories #3

Bank of America Customer Service

Demos published their new discussion paper Making The Most Of Collaboration: an international survey of co-design, produced in association with PricewaterhouseCoopers’ Public Sector Research Centre.

"In 2006 we published Journey to the Interface - an impassioned advocation of the value of collaborative design principles in public services. In the intervening years, co-design has caught hold as an ideal for transforming services - promising to make them more responsive, fit-for-purpose, and efficient. More broadly, co-design provides an avenue for building social capital, and addressing a disengagement from politics and democracy."

Download...

Via Choosenick

Ezio Manzini on Service Design

Mikkel Rasmussen on Service Design Part 2

Mikkel Rasmussen on Service Design Part 1

Lavrans Løvlie on Service Design

Innovative Solutions For Street Prostitution

The Köln International School of Design (KISD) and especially professor Birgit Mager was invited by the Design Academy of Eindhoven to analyse the problem of street prostitution by addicted women and to find solutions through the method of ‘service design’. The KISD has positive experience in using this approach for developing services for homeless people in Köln.

Take a look (on the left) at part two of the presentation...