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    Arne van Oosterom's Posts - WENOVSKI design thinkers network

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    Tuesday, January 27, 2009

    Joseph Pine: What Do Customers Really Want?

    TED posted a great presentation held bij Joseph Pine from 2004 "What Do Customers Really Want?"

    via Ferry van Ommen


    Anonymous said...

    From my oppinion, It depends of the market, what people need (if they know what they need), some quality, but from a practival perspectivq I think that they are following the mac/pc "war" quality vs quataty

    Anonymous said...

    Goedemorgen Arne :)
    I will keep you updated...thanks for collecting and discovering 'fourth order' - interesting!