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    Thursday, March 27, 2008

    Service Design, A Pocket Guide

    This is old (2007) but I missed out on this one. So for all of you who, like me, did not pay attention:

    Last year the Cabinet office (England) made their working paper ‘Service Design Principles, A Pocket Guide'

    "In order for public policy to be effective and reflect the needs of the community as a whole, policy makers need to understand and engage the customer the community and other stakeholders. Engagement can improve both the formulation and implementation of public policy"

    Download it here...

    (via thinkpublic)

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