Time reveals what's next. "More than money, more than politics, ideas are the secret power that this planet runs on. Here are a few you need to know about"
And since this is a blog on service design one big idea jumps straight out:
The end of costumer service. "[...] Only now are technology and public sentiment aligning to truly shift the responsibility of collecting goods and services to the consumer. Consider the last time you rang up your own purchase at Wal-Mart, checked into a hotel at a kiosk or bought a ticket from a machine in the lobby of a movie theater. Companies love self-service for the money it saves, and with consumers finally playing along, the need to interact with human beings is quickly disappearing."
Read it all here...
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