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    Arne van Oosterom's Posts - WENOVSKI design thinkers network

    Now on WENOVSKI design thinkers network

    Sunday, September 28, 2008

    Service in Action



    Service Design Clinic with Eric Kansa [Executive Director, Information & Services Design Clinic, UC Berkeley]

    Monday, September 15, 2008

    Don't miss it! The first international Service Design Conference in Europe

    From 24th - 26th November Amsterdam will host the first Europe based, international Service Design Conference.

    Now you must now that Amsterdam is our hometown, so we are extra extra happy. It's a great change to meet everyone and create more awareness with clients in the Netherlands.

    Besides being extra extra happy DesignThinkers will be hosting an action packed workshop on mobility at the 26th. I hope to see you there!

    You can register for the conference....

    Sunday, September 7, 2008

    DesignThinkers at PICNIC 2008

    A hands-on service design lab at the international PICNIC conference in Amsterdam will bring the service design approach to a wider audience in the Netherlands for the first time on 26 September.

    The event will be an activity that allows participants to experience the key ideas and processes of service design. Organised by STBY, 31Volts and DesignThinkers.

    Want to join us in Amsterdam? Get more information here...


    Tuesday, September 2, 2008

    Summer School on Service Design Finland

    Last week I gave a lecture in Finland at the Akatemia Kuopio. I had a great time and Satu Miettinen has been a great host.

    Besides having lots of fun attending workshops I really enjoyed the discussions I had with Greg Richards and Marc Stickdorn about the difference between experience marketing and service design. "Does service design actually exist? Or is it just another name for something we have been doing for years"... I miss these discussions in the Netherlands. They keep me on my toes.

    Greg Richards had a great presentation on creative tourism.

    Satu Miettinen talked about social design.


    In one of the workshops we visited a spa. Here's Mikko Koivisto from Ego Beta doing some fieldwork.


    The spa has a public and healthcare service.


    One of the workshop with students and Katja Sorvali.


    The obligatory sticky-notes.


    The obligatory (it's a must in Finland) fire.