Service Design Symposium

The Copenhagen Institute of Interaction Design (CIID) is holding a Service Design symposium.

"The symposium will act as a platform for deeper understanding of how to harness design thinking as a strategy and adopting best practices in the public sector. Hosted by CIID at the Danish Architectural Centre, it is designed to be a small, intimate event providing an opportunity to meet talented thinkers and practitioners."

Get more info...

Making it Personal

After their first pamphlet on service design (The Journey to the Interface) DEMOS has published "Making it Personal". And again they produced a great report and a rich source of inspiration to everyone interested in the field of service design.

Download it here...

The Connected Agency

A report from Forrester

"Marketers: Partner With An Agency That Listens Instead Of Shouts
Today's agencies fail to help marketers engage with consumers, who, as a result, are becoming less brand-loyal and more trusting of each other. To turn the tide, marketers will move to the Connected Agency — one that shifts: from making messages to nurturing consumer connections; from delivering push to creating pull interactions; and from orchestrating campaigns to facilitating conversations. Over the next five years, traditional agencies will make this shift; they will start by connecting with consumer communities and will eventually become an integral part of them."

Read Simon Andrews Blog on the report here...

Buy the report here...

The Dissolution of Social Networks

Listen (on Particls) to the eye-opening interview with Andreas Kluth, correspondent of The Economist:

Podcast: Dissolution of Social Networks

Thanks to iPlot

Fundamental Changes

A 'must read' report from Swinburne University of Technology on user-led innovation.

"User-led innovation is transforming the way many organisations develop new products, services and knowledge. Service-based organisations in particular can benefit from leveraging the participation of their audiences, customers and citizens. Today’s consumers have much greater input into the creation and dissemination of the products and services they consume."

Download it here...