follow me on Twitter

    Arne van Oosterom's Posts - WENOVSKI design thinkers network

    Now on WENOVSKI design thinkers network

    Tuesday, August 18, 2009

    Moving my Blog to WENOVSKI

    For some time now I have been shifting my attention from Blogging to Twittering. I like the possibility Twitter offers me to have amazing conversations with professionals from all over the world. And these conversations have become very important for getting information, keeping in touch with everything that is going on and for getting insights and inspiration from experts.

    Besides being very active on Twitter I have started the WENOVSKI design thinkers community. This network is becoming very important and it give me more possibilities to connect to others. That's why I decided to move my blog there.

    So from now on I will post on WENOVSKI. I hope to see you there!!!

    Wednesday, July 22, 2009

    How creativity is being strangled by the law

    I've just been discovering Larry Lessing and his struggle. Very relevant in light of our growing capability of self-organisation.
    Watch this TED-TALK BY Larry Lessig, the Nets most celebrated lawyer, cites John Philip Sousa, celestial copyrights and the "ASCAP cartel" in his argument for reviving our creative culture.

    Wednesday, July 8, 2009

    Service Design Book

    The book is ready, printed and I finally received copies!!!

    Sunday, July 5, 2009

    Service Design Course MCI Innsbruck

    I am a guest lecturer on service design at the Management Centre Innsbruck in Austria. A few weeks ago I worked with students on a case concerning the customer experiences and services provided by the AlpenZoo. I think they did a great job. Specially since this was their first encounter with service design tools and methods. I thought I'd show some of their presentations:

    Friday, June 26, 2009

    New Book On Service Design

    I participated in writing a book on service design called "Designing Services with Innovative Methods". This book presents the emerging and increasingly important field of service design.

    You can now order the book...

    Tuesday, June 23, 2009

    WENOVSKI design thinkers network

    A few weeks ago I started WENOVSKI a design thinkers network. This network will function as a platform to design thinkers from whatever discipline, to connect, share and find ways to work together. There are 144 members to date.

    One interesting development on WENOVSKI is the forming of groups based on nationality and/or language. France, Australia, Dutch, German speaking, Spanish speaking. But the other groups are no less interesting: AIGA (the professional association for design), Design Thinking Education, project group Inner-city Education and Social Designers.

    I'm very exited by all these activities.

    Connect with me on WENOVSKI

    Monday, June 8, 2009

    Why the Failure of Systems Thinking Should Inform the Future of Design Thinking

    Article by Fred Collopy:

    "You never learn by doing something right ‘cause you already know how to do it. You only learn from making mistakes and correcting them."
    Russell Ackoff

    "Design and "design thinking" is gaining recognition as an important integrative concept in management practice and education. But it will fail to have a lasting impact, unless we learn from the mistakes of earlier, related ideas. For instance, "system thinking", which shares many of the conceptual foundations of "design thinking", promised to be a powerful guide to management practice, but it has never achieved the success its proponents hoped for. If systems thinking had been successful in gaining a foothold in management education over the last half of the 20th century, there would be no manage by designing movement, or calls for integrative or design thinking."

    read the article...

    Monday, June 1, 2009

    Service Design Research

    A new website on Service Design research "SDR"

    "What is the Service Design Research initiative?
    It aims to collectively build an understanding and foster a dialogue on where ideas and concepts of Service Design have come from, how these evolved over the last two decades as well as report and review current research and service design practices. The motivation is to consolidate existing knowledge and to support the growth of a research community that engages in meaningful research relevant to the challenges design is dealing with today and in the future."

    Go to the website...

    Friday, May 29, 2009

    creative company conference 2009 report

    "The Creative Company Conference is an event that has the potential to become one of the leading gatherings of creative minds in Europe, if it will have the courage to harness the energy and creativity of its attendees."

    Read the report by Eric Roscam Abbing at Brand Driven Innovation

    Monday, May 18, 2009

    Course on Service design at the Management Center Innsbruck

    Last week I gave a lecture and a workshop to students at the Management Center Innsbruck. The university is beautifully situated in the heart of Tirol, and the part were I gave my lecture had a grand view on the white peaks of the Alps. Besides this great scenery the people were extremely nice and welcoming. Needless to say I had a great time. And I'm looking forward to my next lecture.

    I liked working with the students. They were noisy but attentive, just the way they should be. After my lecture we practised in brainstorming and lateral thinking and started working on their case study (the Alpen Zoo).

    Below you'll find the first (and somewhat philosophical) part of my lecture. After this we discussed the realities and challenges of service design projects and I explained some service design methods.

    Thursday, May 7, 2009

    MIT Wins The Buckminster Fuller Challenge

    The 2009 Winner: Sustainable Personal Mobility and Mobility-on-Demand Systems

    "Mobility-on-Demand systems utilize fleets of shared-use lightweight electric vehicles placed at automatic charging racks throughout a city. The CityCar and RoboScooter, both folding vehicles, along with the Green-Wheel Bicycle, minimize parking space and can be picked-up and dropped-off at any rack. Mobility-on-Demand systems maximize mobility and dramatically reduce congestion and pollution through energy and land-use efficiency.

    More info...

    Marc Rettig - How to Change Complicated Stuff

    Marc Rettig - How to Change Complicated Stuff from Interaction Design Association on Vimeo.

    Wednesday, May 6, 2009

    The role of customer service in a downturn

    Tim Hill (FutureBrand) with a statement about the role of customer service in a downturn.

    Apps For Democracy

    DC wants to hear citizens’ ideas about problems that could be solved through technology, as well as their ideas about the perfect system to receive feedback and service requests.

    Apps For Democracy Community Edition from Peter Corbett on Vimeo.

    More on Apps For Democracy

    Short Film From Thinkpublic

    Thinkpublic created this short film about what they do and how they do it.

    thinkpublic: social innovation and design from thinkpublic on Vimeo.

    Tuesday, April 28, 2009


    I gave an interview to Davison Creators.
    You can read it on their blog...

    Literature on Design Thinking

    Michaeldila started a search via Twitter for literature on design thinking and ended up with an impressive and still growing list.

    Check it out!!!!!!

    Friday, April 24, 2009


    A bit old but still valid: