Sunday, July 5, 2009

Service Design Course MCI Innsbruck

I am a guest lecturer on service design at the Management Centre Innsbruck in Austria. A few weeks ago I worked with students on a case concerning the customer experiences and services provided by the AlpenZoo. I think they did a great job. Specially since this was their first encounter with service design tools and methods. I thought I'd show some of their presentations:

Zoomotion - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria



SinnSation - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria
View more documents from MarcStickdorn.



Faminal - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria


IZoo - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austriaion


Edutainment - MA Student Project: Service Design of the Alpenzoo, Innsbruck/Austria



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