Service Design - DesignThinkers Weblog -: Service Stories #3

Service Design - DesignThinkers Weblog -

Sunday, July 6, 2008

Service Stories #3

Bank of America Customer Service

Arne van Oosterom at 11:29 PM

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Arne van Oosterom: Owner and Strategic Design Director at DesignThinkers, lecturer and chairman of the Service Design Network Netherlands (Service Design Netwerk Nederland).

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