Service Design, A Pocket Guide

This is old (2007) but I missed out on this one. So for all of you who, like me, did not pay attention:

Last year the Cabinet office (England) made their working paper ‘Service Design Principles, A Pocket Guide'

"In order for public policy to be effective and reflect the needs of the community as a whole, policy makers need to understand and engage the customer the community and other stakeholders. Engagement can improve both the formulation and implementation of public policy"

Download it here...

(via thinkpublic)