Tuesday, June 24, 2008
Saturday, June 21, 2008
Service Stories #2
This clip about bad customer service by Speedo Australia shows (ones again) companies should wake up to a changing world, an increasingly transparent world.
Friday, June 20, 2008
Designing Services For The Elderly
Increasingly companies start talking service design/ innovation. Lets hope it's not just talking. But in this short commercial IBM is focussing on yet another reason why service design is going to be very important in the near future.
Bill Moggridge Keynote on Service Design
Bill Moggridge at the Service Design Symposium in Copenhagen: "At the same time they only let us design the train..."
Monday, June 9, 2008
A FEW PROJECTS
It's been some time since I posted my last update. It's a thing that happens to me from time to time. It's a good thing though. It means I've been very busy.
Here's a small sample of what I've been up to:
We are researching why people do not go to the ports (air and water) of Amsterdam to find a job. The ports need people to grow. But they can't find employees. Can service design provide a solution? We think it can.
We are developing new ways for a Waterschap to build relationships with it's costumers and making their services visible to the general public. This needs to be done, because no one know what a Waterschap does, but they keep sending us the bill.
DesignThinkers is opening a center for training, workshops, presentations, eating, drinking etc called 'The End Of The World'. It is located in a magnificent building at the old shipyard of Den Helder (Cape Holland) which they restored beautifully.
We started a new agency called SLOEP. This agency will focus on maritime projects. Our first project: Round Texel, the world's largest catamaran race. SLOEP will be based at 'The End Of The World".
There is more. But for now these are my favorites.
Here's a small sample of what I've been up to:
We are researching why people do not go to the ports (air and water) of Amsterdam to find a job. The ports need people to grow. But they can't find employees. Can service design provide a solution? We think it can.
We are developing new ways for a Waterschap to build relationships with it's costumers and making their services visible to the general public. This needs to be done, because no one know what a Waterschap does, but they keep sending us the bill.
DesignThinkers is opening a center for training, workshops, presentations, eating, drinking etc called 'The End Of The World'. It is located in a magnificent building at the old shipyard of Den Helder (Cape Holland) which they restored beautifully.
We started a new agency called SLOEP. This agency will focus on maritime projects. Our first project: Round Texel, the world's largest catamaran race. SLOEP will be based at 'The End Of The World".
There is more. But for now these are my favorites.