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    Arne van Oosterom's Posts - WENOVSKI design thinkers network

    Now on WENOVSKI design thinkers network

    Tuesday, June 24, 2008

    Now That's Service

    It must be a great service experience using this touchpoint...

    Saturday, June 21, 2008

    Social Media in Plain English

    Via Vue Royale

    Service Stories #2

    This clip about bad customer service by Speedo Australia shows (ones again) companies should wake up to a changing world, an increasingly transparent world.

    Service Stories #1

    Service Prototyping?

    I think we can call this service prototyping...

    Friday, June 20, 2008

    Designing Services For The Elderly

    Increasingly companies start talking service design/ innovation. Lets hope it's not just talking. But in this short commercial IBM is focussing on yet another reason why service design is going to be very important in the near future.

    Bill Moggridge Keynote on Service Design

    Bill Moggridge at the Service Design Symposium in Copenhagen: "At the same time they only let us design the train..."

    Monday, June 9, 2008


    It's been some time since I posted my last update. It's a thing that happens to me from time to time. It's a good thing though. It means I've been very busy.

    Here's a small sample of what I've been up to:

    We are researching why people do not go to the ports (air and water) of Amsterdam to find a job. The ports need people to grow. But they can't find employees. Can service design provide a solution? We think it can.

    We are developing new ways for a Waterschap to build relationships with it's costumers and making their services visible to the general public. This needs to be done, because no one know what a Waterschap does, but they keep sending us the bill.

    DesignThinkers is opening a center for training, workshops, presentations, eating, drinking etc called 'The End Of The World'. It is located in a magnificent building at the old shipyard of Den Helder (Cape Holland) which they restored beautifully.

    We started a new agency called SLOEP. This agency will focus on maritime projects. Our first project: Round Texel, the world's largest catamaran race. SLOEP will be based at 'The End Of The World".

    There is more. But for now these are my favorites.